Rubbish Removal Kentish Town Privacy Policy

This Privacy Policy explains how Rubbish Removal Kentish Town collects, uses, stores and protects your personal data when you use our rubbish removal and related services. It applies to all Rubbish Removal Kentish Town customers in our service area, including enquiries, one-off bookings and ongoing service arrangements.

Scope of this Privacy Policy

This Privacy Policy covers personal data we process in connection with our business activities, including data collected by phone, email, in person and through any online contact forms we operate. By contacting us, requesting a quote or using our services, you acknowledge that you have read and understood this Privacy Policy.

Data Controller Information

For the purposes of the UK General Data Protection Regulation and the Data Protection Act, Rubbish Removal Kentish Town is the data controller responsible for your personal data. This means we decide how and why your personal data is used, and we are responsible for ensuring it is handled in a lawful and secure manner.

Personal Data We Collect

We may collect and process the following categories of personal data about you:

Identification and contact details, such as your name, address, property access details, email address and telephone numbers. Service information, such as the type of rubbish removal service requested, property type, job notes, photographs of waste or property where necessary for quoting and service delivery, and preferred service dates and times. Transaction details, such as records of quotes, invoices, payments, refunds, and your chosen payment method, excluding full card details if processed by secure payment processors. Communication records, such as emails, messages, call notes, complaints, feedback, reviews and any other correspondence between you and us. Technical data collected when you use our online contact channels, which may include your IP address, device information, and basic usage data required to operate and secure our website or booking tools.

How We Collect Your Data

We collect personal data directly from you when you contact us by phone, email, online forms, messaging services or in person. We may also collect data when you respond to our marketing, request a quote, make a booking or provide feedback. In some cases, we may receive your details from third parties, for example if a landlord, letting agent or contractor books services on your behalf, or if a partner company passes us your enquiry with your permission.

Lawful Basis for Processing

We only process your personal data where we have a lawful basis to do so under data protection laws. Depending on the context, we rely on the following lawful bases:

Contract. We process your data where it is necessary to enter into, or perform, a contract with you, such as providing quotes, carrying out rubbish removal services, arranging access, invoicing and handling payments. Legal obligation. We process certain data where required to meet our legal duties, such as keeping tax and accounting records or responding to lawful requests from authorities. Legitimate interests. We process data where it is necessary for our legitimate business interests and where your interests and fundamental rights do not override those interests. This may include managing our business operations, improving services, preventing fraud, handling customer enquiries and defending legal claims. Consent. In limited cases, we may rely on your consent, for example for certain types of marketing communications. When we rely on consent, you can withdraw it at any time by contacting us.

How We Use Your Personal Data

We use your personal data for the following purposes:

To provide and manage our services, including assessing your requirements, preparing quotes, scheduling and carrying out rubbish removal and related services, and communicating with you about your bookings. To manage our customer relationship, including handling enquiries, complaints and feedback, updating your details, and maintaining service records. To process payments and accounting, including issuing invoices and receipts, processing payments via third party payment processors, and maintaining financial records. To improve our services, including analysing service demand, job types and customer feedback to refine our operations and customer experience. To protect our business, including verifying identity where appropriate, preventing fraud or misuse of services, enforcing our terms and conditions, and managing or defending legal claims. To send you service-related information, such as confirmations, reminders, changes to bookings and important updates relating to health, safety or our terms.

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected or to meet legal, accounting or reporting requirements. The retention period may vary depending on the type of data.

Customer and service records are typically kept for a period that allows us to handle queries, complaints and potential legal claims in a reasonable timeframe. Financial and transactional records may be kept for a longer period as required by tax and accounting laws. When personal data is no longer needed, we will securely delete it or anonymise it so that it can no longer be linked to you.

Data Processors and Third Parties

We may share your personal data with carefully selected third parties who act as data processors on our behalf. These include:

IT and hosting providers that support our email, website, booking tools and data storage. Payment processors that securely handle card and electronic payments. Professional advisers, such as accountants or legal advisers, where necessary to comply with legal obligations or to protect our rights. Waste disposal partners or subcontractors, in limited cases where they assist in carrying out services, and only with the information they need to perform their tasks.

All processors acting on our behalf are required to process your personal data only in accordance with our instructions, to keep it secure, and to comply with applicable data protection laws. We do not sell your personal data to third parties.

International Transfers

If any of our service providers transfer or store your personal data outside the United Kingdom or the European Economic Area, we will ensure that appropriate safeguards are in place. These may include using countries that have been recognised as providing an adequate level of protection, or entering into standard contractual clauses or equivalent legal mechanisms to protect your data.

Data Security

We take reasonable and appropriate technical and organisational measures to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure or access. These measures include restricted access to personal data, secure storage, use of strong passwords and regular monitoring of our systems. While we work hard to protect your data, no method of transmission or storage is completely secure, and you share information with us at your own risk.

Your Data Protection Rights

Under data protection law, you have a number of rights in relation to your personal data. These rights include:

Right of access. You can request confirmation of whether we process your personal data and obtain a copy of that data, together with information about how we use it. Right to rectification. You can ask us to correct or complete any inaccurate or incomplete personal data we hold about you. Right to erasure. In certain circumstances, you can request that we delete your personal data, for example where it is no longer necessary for the purposes for which it was collected or where you withdraw consent and there is no other lawful basis for processing. Right to restriction. You can ask us to suspend the processing of your personal data in certain situations, such as while we verify its accuracy or assess an objection you have raised. Right to object. You can object to processing based on our legitimate interests, including certain forms of profiling, on grounds relating to your particular situation. We will stop processing unless we have compelling legitimate grounds or need to continue for legal reasons. Right to data portability. In some cases, you can request that we provide your personal data in a structured, commonly used and machine-readable format, or that we transmit it to another controller, where technically feasible.

You also have the right to withdraw consent at any time where we rely on consent as the lawful basis for processing. Withdrawal of consent will not affect the lawfulness of processing carried out before you withdrew your consent.

Exercising Your Rights

If you wish to exercise any of your data protection rights, or if you have any questions or concerns about how we handle your personal data, you can contact us using our usual contact details. We may need to verify your identity before responding to your request to ensure your data is protected. We aim to respond without undue delay and within the time limits set by data protection law.

You also have the right to lodge a complaint with the relevant data protection supervisory authority if you are unhappy with how we handle your personal data. We would, however, appreciate the opportunity to address your concerns directly before you contact the authority.

Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements or how we process personal data. Any changes will take effect when the updated policy is made available. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal data.